Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).Select the device you want to troubleshoot and click Next.Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.In Windows, type find and fix audio into Search, or right-click the speaker icon in the taskbar and select Troubleshoot sound problems.Run the troubleshooting tool using the following steps: The audio troubleshooting tool in Windows can automatically fix common audio recording and audio playback problems with your computer. If the issue continues, then perform these steps: Then check if the situation has been corrected.Then follow the on-screen instructions and ensure that the correct operating system is selected. Then restart the computer and update the bios and audio drivers from this link: First, select the country and enter the product# or model#.Then check the box delete the software for this device. Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.Please perform a hard reset on the computer by following steps from this link:.Did you delete the audio drivers completely from device manager and reinstall it again from the HP support site?.Did you run diagnostics on the Audio module and check again?.To assist you with accurate information I would require more information regarding this: Superb description, brilliant troubleshooting and terrific observations made before posting. I reviewed the case regarding issues with audio after updating Windows. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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